Privacy policy
Who We Are
ELLIZA is responsible for the processing of personal information collected through ellizacouture.com.
ELLIZA
Scheepmakershaven 58, 3011VD, Rotterdam The Netherlands
Chamber of Commerce (KvK): 85758434
VAT number: NL004142589B80
Email: team@elliza.co
For privacy-related questions or requests, you can contact us via our Contact page or at team@elliza.co.
Personal Information We Collect
Depending on how you interact with ELLIZA, we may collect:
Order & Account Information
Your name, billing and shipping address, email address, telephone number, order history, returns and exchanges and other information necessary to manage your purchase or customer account.
Payment & Transaction Information
Information relating to your transaction and payment status. Payment information may be processed directly by our payment service providers, and ELLIZA does not necessarily receive or store your complete payment card details.
Device & Website Information
Your IP address, browser and device information, approximate location, pages and products viewed, referral information and interactions with our website.
Customer Service Information
Information you provide when contacting our team, including emails, messages, return requests, photographs or other information relating to an order.
Marketing & Advertising Information
Where permitted, we may collect information about how you interact with our website, advertisements and marketing communications, including through cookies, pixels and similar technologies.
How We Use Your Information
We may process your personal information to:
- process and fulfil orders;
- arrange payments, shipping, returns and exchanges;
- provide customer service and communicate about your order;
- detect and prevent fraud or misuse;
- maintain and improve our website and services;
- comply with accounting, tax and other legal obligations;
- send marketing communications where permitted;
- measure website and advertising performance; and
- show more relevant advertising where you have provided the required consent.
Under the GDPR, our processing may be based on performance of a contract, compliance with a legal obligation, our legitimate interests or your consent, depending on the purpose of the processing.
Marketing
If you subscribe to ELLIZA marketing, we may use your email address or other contact information to send you information about collections, launches, products and offers.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order you have placed.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how our website is used and, where you consent, measure advertising and personalise marketing.
Strictly necessary cookies may be used where required for the website to function.
Where consent is legally required, analytics, advertising and other non-essential tracking technologies are not used until you have made your choice through our cookie settings.
You can change or withdraw your cookie preferences through the privacy or cookie settings available on our website.
Advertising & Analytics
Where enabled and where you have provided the required consent, we may use services such as Meta and Google Analytics to understand website activity, measure the performance of our advertising and show relevant advertisements.
These technologies may process information such as device identifiers, browser information, IP address, website activity and interactions with advertisements.
Depending on your location, additional choices regarding targeted advertising or the sharing of information may be available through our privacy settings.
How We Share Personal Information
We only share personal information where reasonably necessary to operate our business, provide our services or comply with legal obligations.
This may include:
- Shopify, which provides our ecommerce platform and related services;
- payment providers used to process transactions;
- shipping carriers and fulfilment partners used to deliver orders;
- our Return Center and other providers used to manage returns and exchanges;
- customer service, email and other business technology providers;
- analytics and advertising partners such as Meta and Google, where permitted; and
- professional advisers or authorities where required by law.
We do not disclose personal information to unrelated third parties simply for their own independent use unless this is clearly disclosed and legally permitted.
Shopify
Our store is hosted on Shopify. Shopify processes certain customer and visitor information in connection with providing the ecommerce platform and related services.
Depending on the Shopify services and privacy features enabled on our store, Shopify may process information for purposes described in its own privacy documentation.
ELLIZA generally acts as the controller of customer information, while Shopify may act as a processor or have separate responsibilities depending on the relevant Shopify service.
International Data Transfers
Some of the service providers we use may process personal information outside the European Economic Area.
Where required by applicable law, international transfers are protected using recognised legal mechanisms, such as adequacy decisions, Standard Contractual Clauses or other appropriate safeguards.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, handling disputes and complying with legal requirements.
Certain order, invoice and accounting information must be retained for longer periods under applicable tax and accounting laws. In the Netherlands, core business administration generally has a 7-year statutory retention period. Longer periods may apply to specific records where legally required.
Marketing information is retained until you unsubscribe, withdraw consent or until we determine that it is no longer necessary, subject to applicable law.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information;
- restrict certain processing;
- object to certain processing, including direct marketing;
- request data portability;
- withdraw consent at any time where processing is based on consent; and
- lodge a complaint with a competent data protection authority.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn. These are core rights under the GDPR.
To exercise a privacy right, please contact team@elliza.co. We may need to verify your identity before processing certain requests.
If you are located in the Netherlands, you also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
Additional Rights in Other Markets
Customers in certain countries or regions may have additional privacy rights under local law.
Where applicable, this may include the right to opt out of certain targeted advertising, the sale or sharing of personal information or particular forms of profiling.
Where required, these choices can be exercised through the privacy controls available on our website or by contacting us.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to our business, technology, service providers or applicable law.
The latest version will always be available on our website.
Last updated: September 2026
Contact
For questions about this Privacy Policy or the way we process personal information, please contact: team@elliza.co
