Shipping policy

Shipping & Delivery

Every ELLIZA order is prepared with care and shipped from the Netherlands. Once your order has been dispatched, you will receive a shipping confirmation by email including your tracking information.

Delivery estimates are shown in business days and begin once your order has been handed over to the carrier. During collection launches, sale periods, holidays or unexpected carrier delays, delivery may take slightly longer than usual.

Shipping Rates & Delivery Estimates

The applicable shipping rate is automatically calculated based on your delivery destination and order value and will be shown at checkout before payment.

Pre-Orders

Pre-order items are shipped according to the estimated dispatch date or shipping window stated on the individual product page. We will keep you updated by email if there are any changes to the expected shipping date.

If your order contains both in-stock and pre-order items, the in-stock items will be shipped first and your pre-order item will follow separately once it becomes available.

You will not be charged additional shipping costs for the separate pre-order shipment. Tracking information will be provided for each shipment.

Order Processing

All orders are subject to product availability and payment approval. If an item becomes unavailable or additional information is required to process your order, our team will contact you as soon as possible.

Please ensure that your shipping information is complete and correct before placing your order.

International Orders, Duties & Taxes

Orders shipped outside the European Union may be subject to local import duties, taxes or customs charges.

These charges are not included in ELLIZA’s product prices or shipping rates and are the responsibility of the customer.

The amount of any duties or taxes is determined by the authorities in the destination country and is outside ELLIZA’s control.

Customs processing may also affect the estimated delivery time.

Incorrect Shipping Information

If you notice an error in your shipping address after placing your order, please contact us as soon as possible > team@elliza.co

We will always try to help, but once an order has been dispatched we cannot guarantee that the delivery address can still be changed.

Additional costs or delays caused by incorrect or incomplete shipping information provided at checkout may be the responsibility of the customer.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed or returned to us because applicable import duties or customs charges were not paid, any return shipping or related costs incurred may be deducted from the refund where applicable.

Original shipping charges are not refundable in these circumstances.

Lost or Delayed Shipments

If your tracking information has not updated for an unusual amount of time or you believe your order may be lost in transit, please contact us at team@elliza.co

Our team will investigate the shipment with the carrier and assist you with the appropriate next steps.

Damaged or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible at team@elliza.co with your order number and clear photographs of the issue.

If the issue is confirmed to be caused by an error on our side, ELLIZA will cover the return shipping costs and arrange a replacement or refund where appropriate.

Events Outside Our Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, strikes, customs delays or government measures.

If a significant delay affects your order, we will do our best to keep you informed and assist wherever possible.

Questions About Your Order

For any questions regarding shipping, delivery or the status of your order, please contact team@elliza.co and include your order number so our team can assist you as quickly as possible.