Terms of service
By placing an order with ELLIZA, you agree to these Terms together with the policies referred to below. Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.
About ELLIZA
ELLIZA is operated by:
ELLIZA
Scheepmakershaven 58, 3011VD, Rotterdam The Netherlands
Chamber of Commerce (KvK): 85758434
VAT number: NL004142589B80
Email: team@elliza.co
Our complete company information can also be found in our Legal Notice.
Products
We make every reasonable effort to display and describe our products accurately, including colours, materials, sizing and product details.
Colours may appear slightly different depending on your screen, device or lighting. Minor variations may also occur between individual items due to fabrics, washes, finishes or production techniques.
Fit descriptions, measurements and size recommendations are intended as guidance and may vary depending on individual body shape and personal fit preference.
These variations do not affect your statutory rights where a product is faulty, damaged or does not conform to its description.
Orders
When you place an order, you are requesting to purchase the selected product(s) under these Terms.
You will receive an order confirmation by email after completing your purchase.
Once your order has been dispatched, you will receive a shipping confirmation by email including your tracking information.
All orders remain subject to product availability, successful payment and our acceptance of the order.
Before dispatch, we may refuse or cancel an order where there is a legitimate reason, including product unavailability, failed or unauthorised payment, suspected fraud, an obvious pricing or technical error, or an order quantity that is clearly inconsistent with normal personal use.
If payment has already been received for an order that we cannot fulfil, the relevant amount will be refunded to the original payment method.
Prices & Payment
Prices are displayed in the currency applicable to your selected market.
For customers within the European Union, displayed prices include applicable VAT where required by law. The applicable VAT rate may vary depending on the customer’s delivery country.
Prices may differ between markets due to local pricing, currency conversion, taxes and market-specific adjustments.
Any shipping charges and other applicable costs will be clearly shown before you complete your purchase.
Payment must be made using one of the payment methods available at checkout.
If an obvious pricing error occurs on our website, we may contact you before dispatch and give you the choice to continue with the correct price or cancel the affected item or order.
We will not change the agreed product price after an order has been accepted and dispatched.
International Orders, Duties & Taxes
Orders delivered outside the European Union may be subject to import duties, customs charges and local taxes.
These charges are not included in ELLIZA’s product prices or shipping rates and are the responsibility of the customer.
The amount of any duties or taxes is determined by the authorities in the destination country and is outside ELLIZA’s control.
Customs processing may cause additional delivery delays.
Please refer to our Shipping Policy. for current shipping destinations, rates and estimated delivery times.
Pre-Orders
Products marked as Pre-order are not immediately available for dispatch.
The expected dispatch date or shipping window will be clearly stated on the relevant product page before purchase. By purchasing a pre-order item, you agree to the communicated expected delivery timeframe.
If that expected timeframe changes, we will keep you informed by email.
If an order contains both in-stock and pre-order items, the in-stock items will be shipped first. The pre-order item will be sent separately when it becomes available.
You will not be charged additional shipping costs for the separate pre-order shipment.
Unless another delivery period has been clearly agreed, EU consumer rules generally require delivery within 30 days. A clearly agreed pre-order delivery window can therefore serve as the different agreed delivery period.
Shipping & Delivery
Shipping rates and delivery estimates are set out in our Shipping Policy.
Delivery estimates begin once your order has been handed over to the carrier and are estimates rather than guaranteed delivery dates unless explicitly agreed otherwise.
Where ELLIZA selects and arranges the carrier, ELLIZA remains responsible for the goods during transportation until they are delivered to you.
Circumstances outside our reasonable control may cause delivery delays, but this does not affect any mandatory rights you have under applicable consumer law.
Returns & Right of Withdrawal
ELLIZA offers a 14-day return period for eligible online purchases, starting from the date your order is delivered, regardless of your delivery destination.
Items must be returned in accordance with the conditions and instructions set out in our Return & Exchange Policy. Unless otherwise stated, return shipping costs are the responsibility of the customer.
In addition to our return policy, consumers may have statutory withdrawal or cancellation rights under the laws applicable in their country of residence. Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
For consumers in the European Union, the statutory right of withdrawal generally allows you to withdraw from an eligible online purchase within 14 days of delivery, without giving a reason.
Full information regarding returns, exchanges, hygiene-sensitive products and refunds is available in our Return & Exchange Policy.
Hygiene-Sensitive Products
Certain hygiene-sensitive products, including swimwear and bodysuits, may be delivered with a hygiene seal.
Where permitted by applicable law, a sealed hygiene-sensitive product may no longer be eligible for withdrawal once that hygiene seal has been removed or broken.
The relevant restriction must be communicated before purchase.
Our full conditions are explained in the Return & Exchange Policy.
Important for ELLIZA: only keep this provision if the affected pieces are actually delivered with a real hygiene seal. A broad “all bodysuits/swimwear are non-returnable” rule is not enough by itself.
Exchanges
Where available, you may request an exchange through our Return Center.
Exchanges are subject to availability of the requested replacement size or product.
ELLIZA provides a exchange label under the conditions described in our Return & Exchange Policy.
Once the original item has been received and approved, we will arrange the exchange. If the requested replacement is unavailable, our team will contact you regarding the available alternatives.
Faulty, Damaged or Incorrect Products
You are entitled to receive goods that conform to the agreement and meet the quality, characteristics and purpose you may reasonably expect from them.
If you receive a product that is faulty, damaged or different from what you ordered, please contact us at team@elliza.co with your order details and, where relevant, photographs of the issue.
If the product is considered faulty or non-conforming under applicable consumer law, ELLIZA will cover the necessary return shipping costs and provide an appropriate remedy, such as repair, replacement or, where applicable, a refund.
Your statutory guarantee rights are not limited by our voluntary Return & Exchange Policy.
In the Netherlands, statutory guarantee rights do not have one fixed period. How long a product may reasonably be expected to last depends on factors such as the type of product, its price, quality and the information provided at the time of purchase. Normal wear and tear, improper use or damage caused by the customer is generally not considered a product defect.
Promotions, Discounts & Offers
Promotional codes, discounts and special offers may be subject to additional conditions communicated when the promotion is offered.
Unless stated otherwise, discount codes may not be combined and cannot be exchanged for cash.
We may change, suspend or withdraw a promotion where reasonably necessary. This does not affect orders already validly completed under that promotion.
Sale or promotional pricing does not affect statutory rights relating to faulty or non-conforming goods.
Product Availability & Limited Drops
Some ELLIZA collections or products may be produced or released in limited quantities.
Product availability displayed online may change while customers are shopping and an item is not guaranteed until an order has been successfully completed and accepted.
Where reasonably necessary to protect limited releases from misuse, fraud or automated purchasing, we may impose reasonable purchase limits before accepting an order.
Intellectual Property
All content on ellizacouture.com, including the ELLIZA name, trademarks, logos, product designs, photographs, videos, campaign concepts, graphics, text and other creative material, is owned by or licensed to ELLIZA unless otherwise stated.
You may use our website and content only for personal, non-commercial purposes.
You may not reproduce, copy, distribute, alter, publish, commercially exploit or otherwise use ELLIZA content without prior written permission, except where such use is permitted by applicable law.
Website Use
You may not use the website in a way that:
interferes with the operation or security of the website; attempts to gain unauthorised access to systems or data; infringes the rights of ELLIZA or another person; violates applicable law; or uses automated tools to scrape or commercially exploit our website or content without permission.
We may take reasonable steps to prevent fraudulent, abusive or technically harmful use of the website.
Third-Party Services
Our website may use third-party services such as payment providers, delivery carriers, analytics services and other technology providers.
The availability or operation of those third-party systems may occasionally affect parts of the website or checkout process.
Where you interact directly with a third-party service, that provider's own terms or privacy practices may also apply.
Information about how ELLIZA processes personal data is available in our Privacy Policy
Liability
Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
ELLIZA is responsible where we fail to comply with our obligations under these Terms or applicable law and this causes you a reasonably foreseeable loss.
To the extent permitted by law, ELLIZA is not responsible for indirect or unforeseeable losses that are not directly connected to your purchase.
ELLIZA is not responsible for delays or failures caused solely by circumstances outside our reasonable control. Where applicable, we will still comply with any mandatory rights or remedies available to you under consumer law.
Events Outside Our Reasonable Control
The performance of an order may occasionally be affected by circumstances outside our reasonable control, including serious carrier disruptions, extreme weather, strikes, customs disruption, government actions, war or other exceptional events.
Where such an event causes a significant delay, we will do our best to keep you informed and comply with the remedies required by applicable consumer law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, policies or applicable law.
Any revised Terms will apply to future purchases from the date on which they become effective.
The Terms applicable when you placed an order will continue to govern that order unless a change is required by mandatory law or is otherwise agreed with you.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.
The remaining provisions will continue to apply.
Governing Law & Consumer Rights
These Terms are governed by Dutch law.
If you are a consumer residing outside the Netherlands, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of residence.
Nothing in these Terms restricts your right to bring a dispute before a competent court where applicable law allows you to do so.
Complaints
If you have a complaint regarding a product, order or our service, please contact team@elliza.co with your order number and a clear description of the issue.
We will aim to review your complaint and respond within a reasonable period.
If we are unable to resolve a consumer dispute directly, you may have access to the appropriate consumer dispute resolution or court procedures available under applicable law.
Contact
For questions regarding these Terms, your order or your rights as a customer, please contact: team@elliza.co
ELLIZA
Scheepmakershaven 58, 3011VD, Rotterdam
The Netherlands
Email: team@elliza.co
Chamber of Commerce (KvK): 85758434
VAT number: NL004142589B80
Last updated: September 2026
